🤝 The Win-Win Partnership: Your clients, your brand, Mellio's technical engine
Your Role (Sales & Relationship)
You own the network, the local trust, and the sales force. You sell the service under your own brand, set your own prices, and build a recurring client portfolio.
Mellio's Role (Tech & Product)
Mellio's engineering and technical team master the platform from A to Z. We guarantee an ultra-reliable, secure 24/7 infrastructure with constant updates. You write zero lines of code, manage no infrastructure, and handle no maintenance.
Continuous Co-construction
A dedicated human team stays directly connected to your needs in the field. Have a relevant feature suggested by your agency? If it adds value to the network, our team quickly evaluates and implements it.
🧭 Who & Why?
Who is this service designed for?
The product targets all local brick-and-mortar businesses in the broadest sense:
- 🍕 Restaurants, pizzerias, snack bars, cafes, bars
- 🥖 Butchers, bakeries, gourmet shops, florists
- ✂️ Hair salons, beauty institutes, barbershops
- 👗 Fashion boutiques, shoe stores, jewelry shops
- 🛠️ Hardware stores, garden centers, local service providers
Why do merchants absolutely need it?
To boost their revenue without wasting time. A merchant is a passionate owner overwhelmed by daily operations: hands in the dough, busy with stock, and having neither the time nor skills for direct marketing. Instead of letting them passively wait behind their counter, Mellio becomes their automated marketing assistant bringing customers back into the store.
"Mellio transforme l'attente passive du commerçant en un assistant marketing automatisé qui génère des visites récurrentes sans effort."
The Swiss Army Knife of Local Marketing: The 3 Pillars
Mellio relies on three complementary pillars covering 100% of the local customer lifecycle: Engage (Loyalty), Reassure (Reputation), and Activate (Reacquisition).
📱 Digitalized Loyalty (Simple, Native & Inclusive)
The concept of loyalty cards is timeless and proven. But in 2026, paper or plastic cards that get worn out or forgotten at home are obsolete.
1. The Smartphone: The only place that makes sense
The phone is the single object 100% of customers always carry at the counter. Putting the loyalty card inside the smartphone guarantees zero forgotten cards and maximum usage.
2. Zero apps to download (Wallet Technology)
Asking a customer to download a 15th mobile app for a single shop is a major hurdle.
Mellio utilizes native pre-installed technology on all smartphones: Apple Wallet (iPhone) and Google Wallet (Android).
3. 100% Inclusive Solution (Physical card option)
Digital transition shouldn't exclude anyone. For elderly or non-smartphone customers, merchants can issue a small traditional physical card connected to the exact same system. 100% of store customers are covered.
4. All tailored loyalty programs
Mellio doesn't force a single template; it adapts to the merchant's strategy:
- 🔹 Stamp cards: Perfect classic for bakeries, hair salons, or coffee shops (e.g. 10th coffee free).
- 🔹 Points & Cashback cards: Ideal for accumulating financial value (e.g. €1 spent = 1 point).
- 🔹 Membership cards / Permanent perks: Ideal for hardware or retail stores (e.g. 10% instant checkout discount).
- 🔹 Tiered status cards (Bronze, Silver, Gold): Ideal for boutiques to reward VIP customers with progressive discounts.
⭐️ Gestión de la Reputación (Recopilación Directa y Multicanal)
Hoy en día, las estrellas en Google Business Profile o TripAdvisor marcan la diferencia. Un buen perfil en Google tranquiliza a los nuevos clientes y posiciona al comercio en lo más alto de Google Maps. Mellio automatiza la recopilación de reseñas auténticas de sus clientes reales, sin ningún filtrado engañoso.
1. Solicitar a sus Clientes Fieles en el Momento Ideal (100% Conforme)
La herramienta invita automáticamente al cliente por SMS diferido tras su visita real en caja (tras X escaneos o una recompensa). Cada reseña proviene de un comprador real con redirección directa a su ficha pública, cumpliendo plenamente la Directiva Omnibus (UE) y las políticas de Google y TripAdvisor.
2. Redirección Directa en 1 Clic y Soportes en Tienda
• Cero fricción en 1 clic: El cliente accede directamente a su página pública de reseñas (Google Maps, TripAdvisor, Trustpilot, Facebook, Yelp) sin formulario intermedio.
• Soportes físicos y seguimiento en vivo: Genere carteles A4 de mostrador y tarjetas con el nombre del empleado, siguiendo los clics en tiempo real.
🎯 Reacquisition & Direct Marketing (On Autopilot)
Stop letting merchants passively wait behind their counters. Mellio lets them re-engage customers with the right offer at the right time effortlessly.
1. Marketing Autopilot
Because merchants don't have time to do marketing, the software works in the background:
- 🔄 Anti-Abandon (J+60) : Win-back automation (e.g. 60 days absent): If a customer hasn't visited in 2 months, system sends: "We miss you! Get 10% off your next visit this week."
- 🎂 Anniversaire : Birthday gesture: Automated greeting on D-Day: "Happy Birthday! Enjoy a free coffee or dessert today!"
- 📍 Geofencing (GPS) : Geofencing (Proximity alert): Thanks to GPS triggers in Wallet, when a customer passes near the store, a lock-screen notification invites them inside.
2. One-off Campaigns & Flash Operations (Manual)
In two clicks from a phone or tablet, merchants launch targeted actions:
- 🛑 Anti-Gaspillage : Anti-waste promo: Butcher closing for 2 weeks? Send a quick alert: -20% on all stock until tonight!
- 🏷️ Ventes Privées & Soldes : Private sales: Early access to sales for top VIP clients.
- 🎁 Fêtes & Événements : Holiday events: Gift set suggestions before Christmas, Mother's Day, or Valentine's Day.
The Secret Weapon: Push Wallet vs SMS vs Email
Why traditional marketing channels used by big retailers no longer work, and why Push Wallet is a financial game-changer:
| Marketing Channel | Impact / Open Rate | Unit Cost | The Verdict |
|---|---|---|---|
| ✉️ E-mail | Low (15-20 %) | Quasi free | Ineffective. Drowned in spam and unread promos. |
| 💬 SMS | Very high (~98 %) | Very expensive (~€0.10 / SMS) | Money pit. Sending 500 SMS costs €50. For 3 campaigns/month to 1,000 clients, the bill hits €300/month. |
| 📲 Push Wallet | Very high (Lock screen) | 100% Free & Unlimited | The perfect channel. Appears directly on lock screen, grabs attention instantly, costs nothing. |
💰 The ultimate sales argument for your agency:
By selling Mellio at €50 or €80/month to a merchant, you save them more than that amount in SMS costs while giving them a far more powerful tool!
El Arraigo Europeo: Una Ventaja Estratégica Mayor
Lejos de ser una simple restricción administrativa, el arraigo 100% europeo transforma un requisito legal en un argumento de marketing de alto valor añadido: no solo vende software, vende confianza, simplicidad y seguridad.
1. Argumento de venta inmediato (No-Brainer)
Eliminación de frenos de compra: la conformidad (RGPD, NIS2, DORA, AI Act) es un requisito obligatorio. Ofrecer un producto conforme por diseño (Compliance by Design) elimina los obstáculos de venta, protege jurídicamente a sus clientes y acelera la validación de los DPO e IT.
2. Ventaja competitiva frente a los gigantes de EE. UU.
Soberanía de datos y alternativa de confianza: inmunidad total frente a leyes extraterritoriales como la Cloud Act de EE. UU. Europa ofrece el estándar más elevado del mundo en privacidad y protección de datos.
3. Producto listo para el mercado internacional
El "Brussels Effect": la regulación europea se convierte en el estándar de referencia global. Un SaaS conforme a las estrictas normas de la UE está automáticamente listo para nuevas leyes emergentes (CCPA de California, LGPD de Brasil).
4. Palanca de valoración y resiliencia
Valoración RSE y activo permanente: cumplir con las exigencias de las grandes cuentas desde el primer día evita costosas y complejas reestructuraciones de infraestructura. Una base sólida garantiza tranquilidad a largo plazo.
Identidad de la empresa y Editor
- Editor
- DS Solutions SRL (Sociedad de responsabilidad limitada de derecho belga)
- Número de empresa / IVA
- BCE 0777.755.601 · IVA BE 0777.755.601
- Fundador y Dirección
- Denis Jacquemin
- Infraestructura y Alojamiento
- Alojamiento 100 % soberano en la Unión Europea (Clever Cloud - Francia)
🚀 Ready to launch your own loyalty SaaS?
Join the network of Mellio agency partners. You bring your sales expertise, Mellio brings the best technical platform on the market.
- ✓ 100% Custom White-Label (your domain, your logo, your colors).
- ✓ Multi-tenant & sub-account management to pilot all clients from a single dashboard.
- ✓ Set your own pricing and keep 100% of your subscription margins.